Very nice
Outstanding Experience And Brilliant Behaviour And Service Provided By Mr. Souvik And Mr. Ranit... Truly Appreciate The Collection And Service....
Very good.
Very happy
Great experience ??
Good service
Excellent experience @SENCO Madhyamgram. Executive Sri Raju Mitra is knowledgeable and helpful. Store ambience is relaxing.????
Experience is good....
Very well behaved staff(Menoka) . Collection is good. Systems are hassle free. Thank you
Manoca mondal good behaviour
Appreciate Debjani 's wonderful guidance and help throughout our buying process. Highly recommend Senco .
Fully satisfied with collection and good behaviour of staff.
I purchased two items with excellent experience Really impressed by Menoka Mondal's ( my guide) behaviour.
Well behaved like family.
Service has been v good!
The behaviour of Branch Manager is too good and other staffs behaviour is also good . Specially Manager Mr. Samik Das and one staff namely Trina are very cooperate with us. So I and my family members are thankful to Senco Gold & Diamonds, Madhyamgram.
Great experience i have got my nose piercing staff behavior is also good Very satisfied ??
Great experience ???? Got my first ever nose piercing done here???? Totally satisfied And purchased two diamond nosepin
Very good experience with Senco Gold,
An Unforgettable Gold Jewelry Experience: Visit Date: January 7, 2025: We recently visited Senco Gold Madhyam Gram for a gold jewelry upgrade, and what we expected to be a routine transaction transformed into an exceptional customer service masterclass. The entire experience is a testament to why Senco Gold stands out in the jewelry industry. The Mandira Biswas Difference: From the moment we stepped into the store, Mandira Biswas, a Senior Executive, personally took charge of our entire journey. What impressed us most wasn't just her product knowledge, but her genuine commitment to ensuring our satisfaction at every step. She dedicated a solid four hours to our visit—an investment of time that speaks volumes about her professionalism and dedication to customer care. Exceptional Process Management: Mandira orchestrated our experience with remarkable efficiency: The melting process was handled with meticulous attention to detail. She intelligently separated our old jewelry into two categories—hallmark-stamped 22-carat pieces and unmarked vintage items—ensuring maximum transparency and fair valuation. Rather than charging standard service fees, she coordinated with colleagues to apply a 0% service charge coupon, immediately demonstrating her commitment to customer value. Based on the precise weight calculations from our melted jewelry, she then guided my wife and me through an impressive selection of new pieces, ensuring we made informed decisions that aligned with our preferences and budget. Her technical expertise combined with her consultative approach made the entire selection process stress-free and enjoyable. The Human Touch: What truly set Senco Gold apart was the hospitality throughout. Mandira ensured we were continuously offered tea, coffee, water, and even evening snacks via the office staff—small gestures that made our four-hour visit feel like a valued partnership rather than a transaction. This attention to comfort reflects the store's understanding that jewelry purchases are significant life events deserving of care and respect. Leadership & Execution: Mandira's management of the entire process was flawless. She seamlessly liaised between multiple colleagues, coordinated different stages of jewelry processing, maintained clear communication, and expedited timelines without compromising quality. Her ability to balance operational efficiency with personal attention created an experience that felt both professional and warm. Final Verdict: We left Senco Gold Madhyam Gram not just with beautiful new jewelry, but with genuine gratitude for the experience. Mandira Biswas exemplifies the kind of employee every luxury retailer should aspire to have on their team. She transformed what could have been a transactional encounter into a memorable journey that reinforced our trust in the Senco Gold brand. To the Senco Gold leadership: You have a gem in Mandira. To potential customers: You're in exceptionally capable hands here.
